Terms of Service

Welcome to Zenael. These Terms of Service govern your access to and use of our website and services. By visiting our website or placing an order, you agree to these terms. If you do not agree, please do not use our website.

1. Eligibility and Use of the Website

You must be legally capable of entering into a binding agreement under the laws applicable to you to make a purchase on our website.

You agree to use the website only for lawful purposes and not to interfere with its operation, attempt unauthorized access, submit fraudulent information, or misuse our services.

2. Products and Product Information

Zenael offers hair accessories, including headbands and related products.

We make reasonable efforts to display product descriptions, colors, images, and other details accurately. However, actual colors may vary depending on your screen and device settings. Minor variations in appearance may occur.

Please review the product description, material information, dimensions, and other available details before placing an order.

3. Prices and Availability

Prices are displayed in the currency shown on the website and may change without prior notice, subject to applicable law.

Product availability is not guaranteed until an order is accepted. We reserve the right to correct pricing, listing, or inventory errors and to cancel affected orders where permitted by law. If payment has been collected for an order that we cancel, we will arrange an appropriate refund.

Any applicable taxes, import duties, or other charges will be handled as described at checkout or under the applicable shipping and tax rules.

4. Orders and Order Acceptance

Submitting an order constitutes an offer to purchase the selected products. An order confirmation email acknowledges receipt of your order but does not necessarily mean the order has been accepted or shipped.

We may decline, limit, or cancel an order where permitted by law, including in cases of suspected fraud, payment authorization failure, inventory errors, or inaccurate order information.

If we cancel an order after payment has been collected, we will refund the amount paid for the canceled order.

You are responsible for providing accurate contact and delivery information and for reviewing your order before submitting it.

5. Payments

Payment methods available for your purchase will be displayed at checkout. Orders must be successfully authorized and paid for before they can be processed, unless otherwise stated.

Payment processing may be handled by third-party payment providers, whose terms and privacy practices may also apply.

6. Shipping and Delivery

Shipping options, estimated delivery times, and any applicable charges will be presented on the website or at checkout where available.

Delivery estimates are not guarantees. Delays may occur due to customs clearance, carrier operations, weather, public holidays, or other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address. Please refer to our Shipping Policy for additional details.

7. Returns and Refunds

Our return and refund procedures are described in our Refund & Return Policy. Please review that policy before making a purchase.

Nothing in these terms is intended to limit any mandatory consumer rights that apply to your purchase.

8. Intellectual Property

Unless otherwise stated, website content, including text, graphics, logos, product images, page layouts, and other materials, is owned by or licensed to Zenael and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit website content without prior written permission, except where permitted by law.

9. Third-Party Services and Links

Our website may rely on third-party services or include links to external websites. We are not responsible for the content, availability, or privacy practices of third-party websites, subject to applicable law.

Your use of third-party services may be subject to their own terms and policies.

10. Disclaimer

To the extent permitted by law, the website and its content are provided on an “as available” basis. We do not guarantee uninterrupted or error-free website operation.

Nothing in these terms excludes or limits any warranty, right, or remedy that cannot lawfully be excluded or limited.

11. Limitation of Liability

To the extent permitted by applicable law, Zenael will not be liable for indirect or consequential losses arising from the use of the website or products, where such liability may lawfully be excluded.

Nothing in these terms limits liability that cannot be limited under applicable law, including any mandatory consumer rights or remedies.

12. Indemnification

To the extent permitted by law, you agree not to misuse the website or violate these terms in a way that causes unlawful harm to Zenael or others. Any indemnification obligation will apply only to the extent permitted by applicable law.

13. Changes to These Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated date. Your continued use of the website after changes take effect constitutes acceptance of the revised terms to the extent permitted by law.

14. Governing Law

These terms are subject to applicable laws. Any dispute will be handled by a court or other competent authority with jurisdiction under applicable law. Nothing in this section removes any mandatory consumer protections or rights available in your country or region.

15. Contact Information

For questions about these Terms of Service, contact:

Zenael

Business Name: Shenzhen Dayunjia International Logistics Co., Ltd.

Email: service@zenael.com

Business Address: Unit 103, Building 2, Big Data R&D Center, Hebei Industrial Zone, Hualian Community, Longhua Subdistrict, Longhua District, Shenzhen, China.