Privacy Policy

Zenael respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or make a purchase.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Contact information, such as your name, email address, billing address, and shipping address.
Order information, including products purchased, order details, and transaction-related records.
Payment-related information needed to process your order. Payment card details are generally processed by the payment service provider rather than stored directly by us.
Account information, if you create an account.
Technical information, such as your IP address, browser type, device information, and website usage data.
Communications you send to our customer service team.

2. How We Use Your Information

We may use your information to:

Process, fulfill, and deliver orders.
Process payments, refunds, returns, and exchanges.
Communicate with you about orders and customer service requests.
Maintain and improve our website, products, and shopping experience.
Detect, investigate, and prevent fraud, security incidents, and unauthorized activity.
Comply with applicable legal obligations.
Send marketing communications where permitted by law and, where required, with your consent.

You may unsubscribe from marketing emails using the instructions included in those messages.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the shopping cart, remember preferences, understand website traffic, improve website functionality, and support advertising or analytics.

You can manage cookies through your browser settings. Some website features may not function properly if certain cookies are disabled. Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.

4. How We Share Information

We may share relevant information with service providers that help us operate our business, including:

E-commerce and website hosting providers.
Payment processors.
Shipping, delivery, and fulfillment providers.
Customer support, analytics, and security service providers.
Advertising or marketing partners, where permitted by law.

We may also disclose information when necessary to comply with legal obligations, respond to lawful requests, protect our rights, or address fraud and security issues.

We do not sell personal information for money. Certain advertising or analytics activities may be considered “sharing” or “selling” under specific privacy laws, and applicable rights and choices will be honored where required.

5. International Data Transfers

Because we may work with service providers in different countries, your information may be processed or transferred outside the country where you live. Where required, we will use appropriate safeguards for international transfers.

6. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business records, resolve disputes, prevent fraud, and meet legal or regulatory obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of your personal information, to receive a copy of certain information, to object to or restrict certain processing, or to withdraw consent where processing is based on consent.

You may also have the right to opt out of certain targeted advertising or data-sharing activities.

To submit a privacy request, contact us at:

Email: service@zenael.com

We may need to verify your identity before responding. We will handle requests in accordance with applicable law.

8. Children's Privacy

Our website is intended for a general audience and is not directed to children under the age at which they can independently consent to online data processing under applicable law. We do not knowingly collect personal information from children in violation of applicable legal requirements.

If you believe a child has provided us with personal information improperly, please contact us so we can review the matter.

9. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

10. Third-Party Websites

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we encourage you to review those policies before providing personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. The updated version will be posted on this page with a revised “Last updated” date.

12. Contact Us

If you have questions or requests regarding this Privacy Policy, contact:

Zenael

Business Name: Shenzhen Dayunjia International Logistics Co., Ltd.

Email: service@zenael.com

Business Address: Unit 103, Building 2, Big Data R&D Center, Hebei Industrial Zone, Hualian Community, Longhua Subdistrict, Longhua District, Shenzhen, China.