Shipping & Delivery Policy

At Zenael, we aim to process and deliver your order as smoothly as possible. Please review the following information about order processing, shipping times, and delivery.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Order processing includes order verification, product preparation, and packaging. Business days exclude weekends and public holidays.

During promotional events, peak shopping periods, or other periods of high order volume, processing may take longer than usual.

Once your order has been shipped, you will receive a shipping confirmation email when tracking information is available.

2. Shipping & Delivery Time

After your order has been processed and dispatched, estimated delivery times are as follows:

• United States: 5–10 business days

• United Kingdom: 5–10 business days

• Europe: 5–10 business days

• Other International Destinations: 7–15 business days

These are estimated delivery times, not guaranteed delivery dates. Actual delivery times may vary depending on your location, the shipping method, customs clearance, carrier operations, and other circumstances beyond our control.

The delivery period begins after your order has been processed and dispatched, not when the order is placed.

3. Total Estimated Delivery Time

The estimated total time from placing an order to delivery is generally:

• United States, United Kingdom, and Europe: 6–13 business days

• Other International Destinations: 8–18 business days

These estimates combine order processing time and shipping time. Delays may occur during public holidays, peak shopping seasons, customs inspections, or unexpected transportation disruptions.

4. Shipping Costs

Available shipping methods and any applicable shipping charges will be displayed at checkout.

If your order qualifies for a free shipping offer, the applicable conditions will be displayed on our website or at checkout.

Shipping availability, costs, and delivery estimates may vary depending on the destination.

5. Order Tracking

When tracking is available, we will send tracking information after your order has been dispatched.

Please allow some time for the carrier's tracking system to update. If your tracking information has not updated for an extended period, please contact us for assistance.

6. Customs Duties and Taxes

International orders may be subject to import duties, customs fees, or taxes imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and may be payable by the recipient. Customs procedures may also extend delivery times.

7. Shipping Delays

Although we make reasonable efforts to meet the estimated delivery times, delays may occur due to severe weather, customs inspections, carrier disruptions, public holidays, incorrect address information, or other circumstances beyond our reasonable control.

If your order appears significantly delayed, please contact us and we will help review the shipment status.

8. Incorrect Shipping Information

Please make sure your shipping address and contact details are accurate before completing your order.

If you notice an error, contact us as soon as possible at service@zenael.com. We cannot guarantee that changes can be made after an order has entered processing or has been dispatched.

Additional costs resulting from incorrect or incomplete address information may be the customer's responsibility where permitted by applicable law.

9. Lost, Missing, or Damaged Packages

If your package appears to be lost, has been marked as delivered but cannot be located, or arrives damaged, please contact us at service@zenael.com.

Please provide your order number and tracking information. For damaged items, photographs of the product and packaging may help us assess the situation.

We will review the issue and work with the relevant shipping provider where appropriate. Any resolution will be handled in accordance with applicable law.

10. Contact Us

If you have any questions about shipping or delivery, please contact our customer support team.

Email: service@zenael.com

Business Name: Shenzhen Dayunjia International Logistics Co., Ltd.

Business Address: Unit 103, Building 2, Big Data R&D Center, Hebei Industrial Zone, Hualian Community, Longhua Subdistrict, Longhua District, Shenzhen, China.

We aim to respond to customer inquiries within 1–2 business days.